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Shopping Policy:

The shopping policy of Kart99 is a set of guidelines that outline how customers can use the kart99 platform to purchase products. The policy covers various aspects of the shopping experience, such as ordering and delivery, payment, returns and cancellations, and customer support.

1.Ordering and Delivery: Kart99 allows customers to place orders for products listed on its platform, and delivers the products to the customer's designated address. The company provides detailed information about delivery times, shipping fees, and product availability.

 

2.Payment: Kart99 accepts a variety of payment methods, including credit card, debit card, UPI Payments, and cash on delivery. The company uses secure payment gateways to protect customer information.

 

3.Returns and Cancellations: Kart99 has a return and cancellation policy that allows customers to return certain products which fall under 299 and 499 only under certains conditions. Users can also cancel orders under certain conditions, such as if the product is damaged or if the customer changes their mind.

 

4.Customer Support: Kart99 provides customer support through various channels, such as email, and whatsapp chat. It's important for customers to carefully review Kart99's shopping policy before making a purchase, to ensure that they understand the terms and conditions of the platform and their rights as a customer.

Return & Refund Policy

Kart99 has a return and exchange policy that allows customers to return or exchange products purchased on the platform under certain conditions. The policy is designed to provide a convenient and hassle-free shopping experience for customers.

 

Eligible Products: Products that fall under 99 Rupees are not eligible for return, Also Not all products are eligible for return or exchange. Products that are eligible include defective or damaged products, products that do not match the description, and products that are not of satisfactory quality.

 

Time Limit: Customers have a specified time limit within which they can return or exchange a product. The time limit varies depending on the product category and the reason for the return or exchange.

 

Process: To initiate a return or exchange, customers must log into their account on the Kart99 website and request a return or exchange. Also customers can email us with the product ID so our concerned team will get in touch with the user.

 

Refund: If a return is approved, the customer will receive a refund for the product. The refund amount will depend on the product category, the reason for the return, and the payment method used.

Exceptions: Some products, such as perishable goods and customized products, may not be eligible for return or exchange. It's important for customers to carefully review Kart99's return and exchange policy before making a purchase, to ensure that they understand the conditions under which they can return or exchange a product. If a customer has any questions or concerns about the policy, they can contact Kart99's customer support for assistance.

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